Dear Giulio,
We would like to extend our apologies for this inconvenience.
Kindly refer to our warranty policy here:
http://www.gearbest.com/about/warranty-and-return.html
http://www.gearbest.com/about/terms-and-conditions.html
After reviewing your case, please review our possible solutions:
1)Return the item to us
You can return the item to us in China/country as per our terms and conditions indicated in the link above.
Once we receive the item , we can exchange or offer a refund of 470 USD to your GB wallet extra point. As long as the item does not exceed the 45 day money back guarantee limit.
The shipping fee for sending the product back to us will be paid by customers and is not refundable.
2)Keep the item and accept a partial refund to your Wallet (credit)
We can offer a partial refund of your product value which is20 USD on your wallet.
The refund will take 24 hours to process and appear in your GB wallet.
This amount can be used for your future orders.
In this case, you can keep the item and do not need to return it to us for this time.
Learn more about wallet benefits:
http://www.gearbest.com/about/gb-wallet.html
Check out to use points:
http://www.gearbest.com/about/about-points.html?157wrew
Before making any decision, please consult the local post office to know the price of returning the item and inform us about it.
Our address is in Shenzhen city, Guangdong Province, China.
I look forward to hearing from you at your earliest convenience with your decision.
Thank you for your understanding.
Best Regards
Jerica
Gearbest Customer Service
http://www.gearbest.com/
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